Service Design 21: for «data cooperation»
«Data cooperation» is an initiative with the aim of developing a service ecosystem that offers real and immediate benefits for the participants while generating data that is valuable for municipalities in fighting or managing the COVID crisis. It is a cooperation between Stiftung Risiko-Dialog, Swiss Data Alliance, University of Zurich and IAD at ZHdK.
SWISSUE is based on the idea of the Swiss-Covid app. The service is to be understood as a proposal for the expansion of the mobile application and the associated underlying ecosystem. This expansion intends to ensure applicability to other crises, provide users with a greater incentive to participate and include a data donation system for different types of data.
The service DIALOG bridges the gap between citizens and municipalities by starting a consistent dialogue, establishing an understanding between both parties.
The purpose of the service SwissAlert+ is to include those affected by a crisis better in the process of fighting a crisis. We do that by providing the functionality that crisis affected can help themselves, send a notification in case they are in trouble or share their opinion with the crisis manager.