Service Design
Service design is not focused on the creation of singular products or systems, but supplying the tools to support the creation of complex social interactions within long and complex service chains.
By applying design methods and design thinking in a real world scenario, we learn what is required for a human-centered, co-creative and holistic service. Through in-depth analysis of the existing service landscape and ethnographically driven user research, we design and conceptualize comprehensive process-, communication- and interaction solutions. We work with a selected company.
In addition, selected methods and techniques of service design will be taught and technological frameworks for a multimodal implementation will be provided.
The outcome will be an exemplary service flow, prototypes to visualize the interaction and a concept video showing the service solution.
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